A Bad Customer Experience, The Dark Side of Word of Mouth and a Telco?
Wednesday, December 17th, 2008Published by Niall Devitt, Btb Business Training
The following is based on a recent bad customer experience I had with an organisation (who should know better), here in Ireland. They problem arose, because they ended up making promises, which unfortunately they were unable to keep. I now know, that this was not entirely their fault, and that circumstances, beyond their control conspired to create a situation where they had to leave some people down. I happened to be one of those people.