Challenging Conversations

Gain the skills and mindset to handle difficult workplace discussions with clarity and professional composure.

This 1-day course transforms high-stakes dialogue into constructive results.

Learning Objectives

Navigating Difficult Conversations

Learn to handle high-stakes interactions with calmness, clarity, and professional composure, ensuring productive outcomes.

Self Awareness & SDI

Utilise the Strength Deployment Inventory to understand personal triggers and interpersonal dynamics within conflict.

Influencing & Impact

Master rapport-building and the 'Five Ps' strategy to influence stakeholders and drive organisational success.

Assertiveness & Conflict

Develop assertive communication techniques to manage conflict effectively and plan for constructive behaviour changes.

Course Outline

Difficult Conversations

Managing emotional triggers
Preparation and mapping for impact
Handling defensive reactions

Self Awareness

Understanding personal communication styles
Identifying professional blind spots
Building emotional literacy

Influencing

Assertiveness

Techniques for boundary setting
Improving vocal and physical confidence
Expressing needs clearly

Principles of effective persuasion
Stakeholder engagement strategies
Win-win negotiation methods

Conflict Management

De-escalation and mediation techniques
Managing high-pressure situations
Resolving team disagreements

SDI Tool

Strength Deployment Inventory insights
Identifying core relationship motives
Adapting style for better collaboration

Rapport Building

Feedback Excellence

The Situation-Behavior-Impact model
Giving constructive criticism
Handling feedback with professionalism

Advanced active listening skills
Body language and voice matching
Building trust and common ground

The Five Ps

Preparation, Purpose, Process, Pace, Payoff
Strategic mapping for engagements
Structuring high-stakes interactions

Behaviour Planning

Personal action steps for change
Scenario-based roleplay simulation
Sustainable professional growth

Who will this course benefit?

This intensive one-day programme is designed specifically for managers, team leaders, and senior supervisors who are responsible for navigating difficult workplace dynamics and addressing sensitive issues.

Enquire Now

1 Day Workshop

Intensive, interactive training designed for immediate real-world impact and business capability.

Max 12 Participants

Small group sizes to ensure focused participation, individual feedback, and high-quality interaction.

Ready to transform your workplace communication?

Our 1-day workshops are tailored for up to 12 participants to ensure high-impact learning.

Pricing is customised based on your specific team needs and delivery format (in-person or virtual).

Get in touch for a detailed proposal.

Book Your Session