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Coaching and Mentoring Skills


Managers and leaders need to use a variety of coaching & mentoring skills and approaches to work effectively with individuals and teams to deliver business results through capability improvement.

Put very simply, a coaching & mentoring culture is developing the ‘ask not tell’ habit which encourages people to work things out for themselves and take more responsibility for their actions.

The question is how do you go about creating and embedding these behavioural changes? There is a structured way to creating a coaching culture but this only happens over time.

Throughout the two days, you will take part in many practice sessions and receive feedback from the trainer to evaluate your coaching style’s impact on others.

Who will this course benefit?

This course is suitable for leaders, senior managers, managers and supervisors responsible for the development of their teams & individuals.

Learning Objectives:

By the end of the course attendees will be able to:

  • Understand the role of the coach as a developer of others versus management instruction
  • Utilise the latest coaching models to structure and make coaching meetings more effective
  • Develop a variety of coaching styles to adapt your coaching to any situation
  • Use day-to-day work activities as an opportunity to coach and raise standards
  • Inspire your learner by agreeing motivational coaching outcomes
  • Learn what questions to ask and how to inspire others to grow
  • Learn how to assess your effectiveness as a coach

Course Outline/Modules

  • The differentiation between Coaching and Mentoring
  • What it takes to be a successful coach – skills, knowledge and attributes
  • The key stages in coaching
  • Initiating the Coaching Relationship
  • Understand how coaches help others
  • Understand how people learn and take in information
  • Direct Coaching skills and techniques
  • Review and progress focused action plans
  • Dealing with Difficulties during the relationship
  • Advanced Tools and Techniques
  • Success Tracking and ROI tools
  • GROW and other coaching models


2 days

Maximum numbers:


Posted in Coaching & Mentoring