Conflict Management
A practical, bite-sized session to help you manage conflict calmly and constructively.
Poorly managed conflict situations are probably the most recognisable cause of stress and upset in today’s workplace. Interestingly, conflict situations often tend to hang from a few repeated patterns of behaviour on the part of one or all parties involved.
By understanding these patterns, delegates can actively manage or even head off potential conflict situations that have arisen, to a positive outcome for all parties involved.
This taster session will leave learners keen to manage conflict situations differently in the future.
By the end of this bite-sized session, participants will:
Handle conflict with power and authority and manage it within their life
Recognise patterns of conflict and manage themselves in conflict situations
Use a toolkit of strategies to reduce the levels of conflict
Apply a simple structure to help see the other person’s point of view
Spot opportunities to turn conflict into a positive outcome
Session Content
This interactive session utilises the Thomas Kilmann Conflict Model to explore typical habits and behavioral patterns in conflict.
Participants will examine the five conflict stances and learn how to use this insight to dissect existing workplace relationships, recognise potential areas of friction, and define practical strategies to improve ongoing collaboration and professional rapport.
Who This Session Is For
This bite-sized session is designed for managers, team leaders, and professionals who need to handle difficult conversations and tensions constructively, while maintaining effective and positive working relationships within their organisation.
Format
Interactive workshop (in-person or virtual)
Duration
90–180 minutes
Contact us to discuss pricing and scheduling for your team
Whether you're looking for an in-person workshop or a virtual session, we can tailor the delivery to suit your team's specific requirements and organisational goals.