Handling & Managing Conflict Effectively
Duration: 1 Day | Max Numbers: 12
Turning tension into growth through effective communication and strategy.
Key Benefits
Early Conflict Detection
Identify the early warning signs and root causes of workplace tension to prevent escalation into major disputes.
De-escalation Strategies
Master verbal and non-verbal communication techniques designed to calm high-emotion situations effectively and professionally.
Difficult Conversations
Gain a structured framework for preparing and conducting sensitive conversations with confidence, clarity, and empathy.
Professional Resilience
Learn how to remain objective and professional under pressure, maintaining healthy work relationships while addressing issues.
Win-Win Outcomes
Develop a problem-solving mindset focused on finding collaborative solutions that serve both organisational needs and individuals.
Practical Action Plans
Walk away with concrete, practical plans to resolve ongoing issues and foster a more positive, productive team environment.
Handling & Managing Conflict Effectively
Conflict is an essential yet challenging aspect of professional life. This intensive one-day workshop transcends basic theory, providing specialists and leaders with the psychological tools and practical frameworks needed to transform friction into constructive progress. We focus on neutralising tension before it scales, protecting both productivity and organisational well-being.
Workshop Structure:
Session One
The Landscape of Workplace Conflict
Identifying the root causes of friction and the early-warning indicators of workplace tension.
Session Two
Response & Resilience
Developing self-awareness of physiological responses to threat and maintaining poise under direct verbal pressure.
Session Three
Communication Dynamics
Analysing the impact of tone, body language, and word choice in resolving disputes.
Session Four
The Art of Active Listening
De-escalation through deep hearing: building empathy and uncovering hidden concerns.
Session Five
Conflict Resolution Frameworks
Selection of appropriate strategic approaches using the Thomas-Kilmann Conflict Mode model.
Session Six
Handling Hostile Personalities
Evidence-based strategies for managing anger, addressing bullying behaviour, and protecting neutral ground.
Session Seven
Courageous Conversations
Structured feedback methodology for delivering challenging truths while maintaining professional dignity.
Session Eight
Practical Action Planning
Interactive scenario simulations and the development of a sustainable long-term action plan for implementation.
Pre-Course Reflection
We ask delegates to consider a real-world conflict scenario they have encountered. This ensures the training is directly applicable to their day-to-day challenges.
Key Workshop Benefits
- Gain actionable de-escalation skills
- Reduce workplace stress and friction
- Protect team productivity through resolution
- Build confident leadership presence
Core Workshop Aims
Master the biology of the ‘fight or flight’ response
Develop assertive de-escalation communication models
Apply resolution strategies to real-world workplace friction
Duration
1 Full Day
Max Numbers
12 Delegates
Is This Course For You?
This one-day intensive course is designed for individuals looking to enhance their capability in resolving professional disagreements constructively.
It is ideal for:
• Managers and Team Leaders overseeing diverse teams
• HR Professionals and People Operations Specialists
• Professionals in high-stakes roles requiring negotiation
• Anyone seeking to foster a more collaborative workplace culture
