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Introduction to LEAN and Continuous Improvement


Virtually all organisations are under pressure to continually improve organisational performance. Improvements can come in many forms – better products or services, more reliable delivery, more output for less or the same resources. One of the key tools used by organisations to drive continuous improvement is LEAN, which can be characterised as being a mindset, a methodology and a broad set of tools. LEAN provides a strong focus on organisational processes and its set-by-step approach allows staff to use their knowledge and creativity to develop and implement significant improvements.


The course aims to give participants a good working knowledge of LEAN and how its application will drive organisational improvement. In particular, participants will consider how a LEAN programme/project (s) can be set-up and run effectively. An additional critical aim covers how to get employees to actively engage with and support continuous improvement activities. The course also sets out to consider how the above thinking and tools can be fully utilised within the organisation.

On completing this course participants will be able to

  • Explain the origins of LEAN (and relevant elements of 6Sigma) thinking and how it has become a global, multi-sector organisational improvement methodology
  • Understand the concepts of process “waste”, lead-times and reliability
  • Explore and utilise the “theory of constraints”
  • Understand and start to use “value-stream” mapping
  • Understand and apply the DMAIC framework
  • Understand and apply a range of LEAN tools and techniques
  • Set-up and participate in continuous improvement projects
  • Identify the organisational benefits (financial and non-financial) of utilising LEAN
  • Consider how to create the conditions for effective employee involvement in LEAN

Delivery method

Informative, challenging and interactive inputs, individual and team exercises, process simulations and own-organisation case studies


1 Day

Maximum numbers:


Posted in Management & Leadership