Managing Stakeholder Relationships
Build strong, trust-based relationships with stakeholders and influence effectively across projects and day-to-day operations.
This programme provides the framework and practical tools to navigate complex stakeholder landscapes, manage expectations, and drive collaborative organisational success.
What You'll Learn
Stakeholder Mapping
Learn to identify, map, and prioritise key stakeholders using strategic frameworks relevant to your projects and operations.
Influencing Strategies
Master a range of ethical influencing techniques to build trust and achieve positive outcomes across different organisational levels.
Communication Styles
Adapt your communication style to resonate with diverse audiences, ensuring clarity and buy-in for your key initiatives.
Course Modules & Topics
Module 1: Stakeholder Identification and Analysis
- Defining stakeholders and their importance
- Stakeholder mapping: Power vs. Interest grids
- Identifying internal vs. external stakeholders
- Analysing stakeholder expectations and needs
Module 2: Communication and Engagement Strategies
- Developing a tailored communication plan
- Channels of engagement: Choosing the right medium
- Active listening and emotional intelligence
- Building rapport and trust with key contacts
Module 3: Influencing and Negotiation
- Principles of effective persuasion
- Principled negotiation: Finding win-win outcomes
- Managing conflict and divergent interests
- Handling difficult stakeholder conversations
Module 4: Sustaining Relationships and Managing Change
- Ongoing relationship maintenance and feedback loops
- Managing expectations during project shifts
- Measuring stakeholder satisfaction and engagement
- Final review and action planning
Who This Course Is For?
This course is specifically designed for managers, project leads, and professionals who need to build influence and navigate complex stakeholder relationships.
It is ideal for those in Management, Sales, Operatons, Strategic Partnerships, or Client Relationship Managers.
Course Duration
1 Full Day Workshop or flexible split-session virtual modules to suit your team
Delivery Format
Available as interactive in-person sessions or live virtual training