Tough Conversations
A high-impact, 90 minute bite-sized session designed to help your managers handle difficult dialogues with professional confidence.
Learn to navigate conflict, deliver feedback with empathy, and achieve clear organisational outcomes.
- Identify the root causes of workplace conflict
- Apply a structured framework for delivering difficult feedback
- Manage emotional reactions while staying focused on outcomes
- Transform potentially negative interactions into opportunities for growth
What You'll Learn
Conflict Psychology
Master the underlying psychological triggers and behaviors that drive difficult workplace interactions and conflict dynamics.
Feedback Frameworks
Develop a repeatable framework for constructive feedback that maintains professional relationships while driving real performance growth.
Managing Reactions
Learn to navigate emotional reactions during high-stakes meetings, keeping conversations on track and focused on objective outcomes.
Empathetic Clarity
Acquire techniques for delivering difficult news with complete clarity and professional empathy, minimising misunderstanding and friction.
Addressing Issues
Build the confidence and methodology required to address performance issues head-on, ensuring small problems don't escalate.
Practical Planning
Finalise the course with intensive role-play scenarios and real-world planning tailored to your organisation's specific challenges.
Tough Conversations: Session Breakdown
Empower your team with the psychology and frameworks needed to navigate high-stakes interactions with confidence and professional clarity.
01
Preparing The Mindset
Master the psychological preparation required to stay calm and objective. Participants explore the triggers of conflict and learn techniques to de-escalate tension before the conversation even begins.
02
The 'Tough Conversations' Model
Learn the BTB structured framework for opening a dialogue. We focus on clarity of intent, managing facts vs assumptions, and delivering feedback without creating unnecessary defensiveness.
03
Navigating the Rebound
Practical exercises to handle pushback, silence, or emotional responses. Discover how to stay focused on the objective while showing empathy and maintaining the relationship balance.
04
Strategic Key Outcomes
- Implement a consistent approach to feedback across the entire organisation.
- Reduce management anxiety and burnout related to unresolved conflict.
- Foster a culture of openness, accountability, and real professional growth.
Target Audience
Who Should Attend 'Tough Conversations'?
This bite-sized learning session is professionally calibrated for leadership teams and personnel responsible for driving organisational outcomes through effective group communication.
- Line Managers: Seeking structured frameworks to address performance gaps with clarity.
- HR & L&D Specialists: Looking to standardise professional feedback cultures across departments.
- New Supervisors: Building essential confidence in managing conflict and workplace friction.
- Project Leaders: Navigating high-pressure environments that require immediate, effective intervention.
90 Minutes Virtual
Our 'Tough Conversations' bite-sized session is condensed into 90 minutes of high-impact learning.
We optimise time for busy L&D buyers and managers, ensuring your team learns to tackle difficult feedback & conversations without losing a full day of productivity.
Interactive Workshop
This is a trainer-led experiential workshop delivered as a workshop or virtually.
Through group discussions, live simulations, practical activity and peer feedback, participants build the confidence to navigate conflict and performance reviews effectively in real-world scenarios.